Returns Policy

Snakes and Snipers Pty Ltd (ACN 081 065 223)(“Snakes and Snipers") will not refund for change of mind, inappropriate use or lack of expertise in use of the product.

Returns for refund or exchange will only be accepted if the product is faulty or if there is a manufacturer defect.

Snakes and Snipers will only accept refunds or exchanges subject to payment of the original delivery fee and if you provide a valid and intact receipt.

We may accept returns for other reasons at our discretion.

Returned goods must be unused, in original packaging and in saleable condition, unless there is a manufacturer defect.  You must return the item within 21 days of despatch from our warehouse.

Please make your refund request through the Contact facility on our website

If you are entitled to a refund or exchange, the refund or exchange will only be given once we have received the product and inspected it and assessed whether it is eligible for a refund under the Returns Policy. If we determine that the goods are faulty, we will replace the item or provide a refund for the product, free of additional freight. We do not accept return of items that have been overly used.

Shipping and handling costs are non-refundable.

Our returns policy only covers items purchased from Please contact the original seller if you have issues with products not purchased directly from Snakes and Snipers.


Returned goods must be sent to:

Snakes and Snipers Pty Ltd,

Returns Department,

388 Oxford St, Paddington, NSW 2021, Australia


If we agree to provide you with a refund, we will refund the price you paid for the goods (exclusive of delivery fees and charges) within 30 days of receiving your refund request. Refunds will only be made to the original credit/debit card or PayPal account used to purchase the goods.


Faulty or damaged goods under warranties

In addition to manufacturers’ guarantees on specific products, Snakes and Snipers and its suppliers provide a guarantee of acceptable quality on all products ordered.

Australian Consumer Law implies into consumer contracts certain statutory conditions and warranties that cannot be excluded or modified. Where there is a breach of such a warranty and such a breach is a “major failure”, you are entitled to a refund or replacement.


Contact us

If you need to contact us for any reason, please do so using the contact details below:

Snakes and Snipers email contact details: This email address is being protected from spambots. You need JavaScript enabled to view it.